Legal Documents

Kriya11's Terms & Conditions

Please read all of the following terms carefully before using this platform. By using kriya11, you will be considered to have agreed to these Terms & Conditions.

Last updated: 1 January 2026

Key Highlights at a Glance

A quick summary of the most important points in our Terms & Conditions

Age verification is mandatory.

You must be at least 18 years of age to open an account with kriya11. Please provide accurate information during registration — providing false details may result in your account being closed.

Payment & Withdrawal Policy

All deposits and withdrawals must be made through your own account. Transactions via third parties are strictly prohibited. KYC verification must be completed before any withdrawal can be processed.

Bonus Terms of Use

Each bonus carries specific wagering requirements. Once a bonus is credited, withdrawals are not permitted until the required bet amount has been wagered. Failure to meet the requirements will result in the bonus being cancelled.

Prohibited Activities

Creating multiple accounts, abusing bonuses, committing fraud, or attempting to hack the system are all strictly prohibited. Any such activity will result in immediate account closure.

Data Protection & Privacy

Kriya11 never sells your personal data to third parties. All information is protected with 256-bit SSL encryption. For more details, please refer to our Privacy Policy.

Dispute Resolution

For any disputes, please contact our support team first. If the matter remains unresolved within 72 hours, a formal complaint may be raised.

1. General Terms & Conditions

Welcome to kriya11. These Terms & Conditions form a legal agreement between you and kriya11. By using this platform, you confirm that you have read, understood, and agreed to abide by these terms.

Kriya11 is an online gaming platform serving Bangladeshi users with Live Casino, Slots, Sports Betting, and more. Our mission is to provide a safe, transparent, and entertaining gaming environment where every player can enjoy themselves with peace of mind.

These Terms & Conditions are written in Bengali, which is the authoritative version. In the event of any conflict with a translation, the Bengali version shall prevail. kriya11 reserves the right to update these terms at any time without prior notice.

These terms may be updated periodically. To stay informed of the latest changes, check the date shown at the top of the page and review it before each visit.

2. Account Registration & Eligibility

To open an account with kriya11, you must meet the following requirements. Failure to do so will result in your application being denied, and any existing account may be suspended.

Eligibility Criteria

  • You must be at least 18 years of age at the time of registration.
  • You must be a legal resident of Bangladesh
  • Each individual may open one account only
  • You must use your own name, bank account, or mobile banking number for all transactions
  • Residents of regions where online gaming is legally prohibited are not eligible to register
  • Kriya11 employees and their immediate family members are not permitted to play on this platform

Registration Process

During registration, you must provide your full name, date of birth, mobile number, and email address. kriya11 reserves the right to conduct identity verification (KYC) at any time. A copy of your national ID or passport may be requested for this purpose. Providing false information will result in immediate account closure and deposited funds may be forfeited.

It is your responsibility to keep your account password confidential. Do not share your password with anyone. If you notice any unauthorised access to your account, please notify our support team immediately.

Any attempt to open multiple accounts from the same device or network will result in permanent closure of all associated accounts with no refund of funds.

3. Payment, Deposit & Withdrawal Policy

Kriya11 supports deposits and withdrawals via bKash, Nagad, and Rocket. All financial transactions must be made from a mobile banking account registered in your own name.

Deposit Terms

  • Minimum deposit amount: ৳200 (two hundred BDT)
  • Maximum single deposit amount: ৳50,000 (fifty thousand BDT)
  • Deposits are generally credited to your account instantly
  • If a deposit does not arrive for any reason, please contact support with your payment receipt.
  • Deposits through third parties are strictly prohibited

Withdrawal Terms

  • Minimum withdrawal amount: ৳500 (five hundred BDT)
  • Withdrawals are typically processed within 30 minutes to 2 hours
  • KYC verification must be completed before withdrawals can be processed
  • Wagering requirements must be met before bonus funds can be withdrawn.
  • Withdrawals may be suspended if suspicious activity is detected.
  • Daily maximum withdrawal limit: ৳2,00,000 (two hundred thousand BDT)

Kriya11 guarantees that everything in your account is entirely yours. We will never withhold a withdrawal without reason. However, we are obligated to comply with anti-money laundering regulations, which may require additional verification in certain cases.

Withdrawals are always processed via the same payment method used for the original deposit. A different withdrawal method will require additional verification.

4. Bonus & Promotion Terms

Kriya11 offers a range of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, cashback, and more. Each bonus comes with its own terms and conditions, which must be read before claiming.

General Bonus Terms

  • Each bonus has specific wagering requirements (typically 20x to 40x).
  • Wagering requirements must be met within 30 days of receiving the bonus.
  • Not all games are eligible for bonus play — the list of qualifying games is available on the promotions page.
  • Multiple bonuses cannot be active simultaneously unless explicitly permitted
  • The welcome bonus is available on your first deposit only
  • If bonus abuse is found, the bonus and any associated winnings will be cancelled.

VIP & Loyalty Bonuses

VIP members receive exclusive bonuses and privileges, the terms of which are outlined separately in the VIP agreement. Benefits may change if your VIP tier changes.

If you make a withdrawal while a bonus is active, both the bonus and any winnings derived from it will be forfeited. Before withdrawing, make sure to either clear or cancel your bonus balance.

5. Gameplay Rules

All games on kriya11 are operated in accordance with international standards. Game outcomes are determined by Random Number Generator (RNG) technology, which is entirely fair and verifiable. Third-party auditors regularly review our games to ensure their integrity.

  • Each game has its own rules, which can be reviewed before play begins
  • If a game is interrupted due to a technical issue, kriya11 guarantees a full refund of the correct amount.
  • If a game is cancelled due to a network disconnection, the bet will be refunded.
  • In Live Casino games, the dealer's decision is final.
  • Winnings resulting from a game error or bug are void and will be cancelled
  • Bet amounts vary by game — minimum and maximum bet limits are displayed within each game.

Kriya11 reserves the right to modify, suspend, or remove any game, promotion, or feature at any time. kriya11 will not be held liable for any losses resulting from such changes. However, changes will not apply to bets that are already active.

6. Prohibited Activities

The following activities are strictly prohibited on kriya11. Violations may result in permanent account closure and, where necessary, legal action.

  • Opening multiple accounts or using another person's account
  • Bonus hunting or abuse of the bonus system
  • Using software bots or automated tools to play games
  • Attempting to hack or gain unauthorised access to the system
  • Cheating or colluding with other players
  • Using the platform for money laundering or any other illegal purpose
  • Operating an account on behalf of a third party
  • Attempting to deceive kriya11 staff for personal gain

If fraud is detected, kriya11 reserves the right to forfeit all balances and bonuses and report the matter to the relevant authorities. We monitor all transactions and gaming activity.

7. Responsible Gaming Policy

Kriya11 believes gaming should always be a source of entertainment — never a solution to financial problems. We encourage all our members to play responsibly and provide a range of tools to help keep them safe.

Self-Control Tools

  • Setting deposit limits (daily, weekly, monthly)
  • Set Session Time Limit
  • Option to set a loss limit
  • Temporary Self-Exclusion for a set period
  • Option to temporarily suspend your account

If you feel that gaming is having a negative impact on your life, please reach out to our support team. We are here to help you find the right assistance. Remember — asking for help takes courage.

Kriya11 strictly prohibits account registration by anyone under 18 years of age. Parents and guardians also bear responsibility for keeping minors away from gaming.

8. Personal Data & Privacy

Protecting your personal information is one of kriya11's top priorities. We collect your data solely to provide our services and never sell it to third parties.

  • All data is protected with 256-bit SSL encryption
  • Payment details are never stored on our servers.
  • KYC information is used solely for verification purposes
  • Your gaming history is kept private.
  • Personal information is never shared with third-party advertisers.

For more details, please refer to our complete Privacy Policy Read it. To request the deletion or modification of your data, please contact our support team.

9. Account Closure & Suspension

You may request to close your account at any time by emailing our support team. Before closure, please ensure all bets have been settled and your balance has been withdrawn.

  • Kriya11 reserves the right to close any account without notice in the event of a rule violation.
  • In cases of fraud, account balances may be forfeited.
  • If you close your account voluntarily, any remaining valid balance will be refunded
  • Once a self-exclusion request is submitted, it will take effect immediately and cannot be reversed.
  • Data from closed accounts will be retained for a specified period as required by law.

Account closure requests may take up to 48 hours to process. During this time, the account will remain in restricted mode.

10. Dispute Resolution Process

Kriya11 wants every member to have a positive experience. If an issue or dispute arises, we are always committed to resolving it quickly and fairly. The steps for dispute resolution are outlined below:

  • Step 1: Contact our support team via live chat or email
  • Step 2: Please provide a description of the issue, relevant screenshots, and any supporting information.
  • Step 3: Our team will provide an initial response within 72 hours
  • Step 4: Complex disputes will be escalated to senior management
  • Step 5: A final decision will be communicated within 14 business days

Kriya11's decision is final in all dispute resolutions. That said, we are committed to ensuring fairness and transparency at all times. Disputes regarding game outcomes are resolved by reviewing RNG logs and game records.

11. Policy on Changes to Terms & Conditions

Kriya11 reserves the right to update these Terms & Conditions at any time. We will endeavour to notify you of significant changes via email or through the platform. However, your continued use of the platform following any changes constitutes your acceptance of the updated terms.

  • The date of any changes will always be noted at the top of the page
  • Minor updates may be made without a separate notice
  • At least 7 days' notice will be given before any major changes take effect
  • If you do not agree to the changes, you will have the option to close your account

If you have any questions about these Terms & Conditions, please reach out to our support team: [email protected]

Visit this page regularly to stay up to date with the latest terms. Knowing your rights is essential to protecting yourself.

Read the terms? Let's get started!

Now that you know kriya11's Terms & Conditions, go ahead and open your account with confidence. Our transparent policies are designed to keep you protected — every step of the way.

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