Data Protection

Kriya11's Privacy Policy

Your personal data means a great deal to us. kriya11 guarantees that every piece of your information is stored with the highest level of security and is never used without authorization.

Last Updated: January 1, 2026

How We Keep Your Data Secure

A quick overview of the key pillars of kriya11's Privacy Policy

SSL Encryption Protection

All your data is secured with 256-bit SSL encryption. We employ bank-grade security to ensure that no third party can access your information.

Secure Data Storage

Your data is stored on internationally certified secure servers. Payment information is not held on our servers — only verified payment gateways are used.

No Selling of Data to Third Parties

Kriya11 never sells your personal information to advertisers or third parties. Your data is used solely for the purpose of providing our services.

Gaming History Private

Your gaming history, bet amounts, and win/loss records are kept completely confidential. No employee can access your account information without proper authorization.

Right to Erasure

You may request the deletion of your personal data at any time. We are obligated to erase all data unless retention is required by law.

Spam-Free Communication

Your email or phone number is never used for unsolicited marketing. You have full control over your communication preferences.

1. Introduction & Overview

Kriya11 (https://kriya11.pro) is a trusted online gaming platform for Bangladeshi players. Our Privacy Policy explains how we collect, store, use, and protect your personal information. This Privacy Policy applies to our website, mobile app, and all associated services.

By using our platform, you confirm that you have read and understood this Privacy Policy. We place the utmost importance on your privacy and adhere to international data protection standards. kriya11 never uses or sells your information without authorisation.

This Privacy Policy is written in Bengali. In the event of any conflict with a translation in another language, the Bengali version shall prevail. We reserve the right to update this policy at any time, and the date of any changes will be noted at the top of the page.

If you have any questions about this Privacy Policy, please get in touch with us: [email protected]

2. What Information We Collect

Kriya11 only collects the information that is strictly necessary to provide you with our services. We do not gather excessive or unnecessary data. A full breakdown of the information collected is provided below:

Information Provided Directly by You

  • Full name & date of birth (for age verification)
  • Mobile number & email address
  • Residential address (for KYC verification)
  • National ID or passport number (for identity verification)
  • Mobile banking number (bKash/Nagad/Rocket — for transactions)
  • Security question answers and preferred language

Automatically Collected Information

  • IP address & device type
  • Browser type & operating system
  • Platform login times and session details
  • Pages visited and time spent on each
  • Gaming activity logs (for fraud prevention)

Payment card details (where applicable) are never stored on our servers. All payment information is processed through verified third-party gateways in compliance with PCI DSS standards.

Data Collection Summary

Data Type Purpose Mandatory
Name & date of birth Identity & Age Verification Yes
Mobile Number Account Verification & Communication Yes
Email Notifications & Password Resets Yes
NID/Passport KYC Verification On withdrawal
IP Address Security & Fraud Prevention Automatic

3. Purpose of Data Use

Kriya11 uses your data only for specific, legitimate purposes. We do not use your data for any other purpose without your consent. All purposes for which your data is used are described in detail below:

  • Account Management: To complete registration, login, and account verification
  • Payment Processing: To process deposits and withdrawals securely
  • Service Improvement: Analysed to improve your experience
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access
  • Legal Compliance: To comply with applicable laws and regulations
  • Customer Support: To address your complaints and queries
  • Relevant Notifications: To send you offers and promotions with your consent
  • Responsible Gaming: To identify and prevent the risk of gambling addiction

We do not sell your data to advertisers. Your information is never shared for third-party marketing purposes. Your privacy matters more to us than any business advantage.

4. Data Retention & Periods

Your data is stored in internationally certified, secure data centers. We retain information only for as long as necessary. Even after an account is closed, certain data may need to be kept for a defined period due to legal obligations.

  • Active account data: retained for the full duration the account remains active
  • Financial transaction records: up to 5 years as required by law
  • KYC documents: 3 years after account closure
  • Gaming logs: 90 days (for fraud prevention)
  • Customer service communications: 2 years
  • Cookie data: cleared at end of session or after a maximum of 1 year

Once the retention period expires, data is permanently deleted or anonymized so that no individual can be identified from it. Deletion requests are processed within 30 days.

Server access is restricted — only authorized personnel can view specific data for specific tasks. All access is logged and regularly audited.

5. Data Sharing Policy

Kriya11 does not share your personal data with third parties — except in the limited circumstances outlined below. In each case, we ensure that the receiving party also adheres to privacy standards before any data is shared.

  • Payment Provider: Only the information strictly necessary to complete transactions
  • Identity Verification Service: Name & documents for KYC verification
  • Law Enforcement Agencies: Under a valid order or legal obligation
  • Fraud Prevention Service: To investigate suspicious activity
  • Responsible Gaming Organisation: For support when needed (anonymous)

Outside of these situations, we never share your data. Before sharing any information with third parties, we enter into strict confidentiality agreements with them. No third party may use your data for any other purpose without our explicit permission.

6. Cookies Policy

Kriya11 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We only use essential and functional cookies.

Cookie Type

  • Essential Cookies: For login sessions and security — the site cannot function without these
  • Functional Cookies: To remember your preferences (language, theme)
  • Analytics Cookies: To understand which sections of the site are used most (anonymously)
  • Security Cookies: To prevent CSRF attacks and fraud

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working correctly. We do not use third-party tracking cookies.

Kriya11 does not use Google Analytics or any other external tracking service. All analytics are handled entirely in-house and are never used to identify any individual.

7. Your Data Protection Rights

Kriya11 believes every user should have full control over their own data. In accordance with international data protection standards, you have the following rights:

Right to Access

You may request to know what personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to Object to Processing

You may object to the processing of your data in certain circumstances.

Data Portability

You may request an export of your data in a standard format.

Marketing Opt-Out

You may opt out of marketing communications at any time.

To exercise these rights [email protected]-to email us. We will respond to your request within 30 days. Information will only be provided or amended after your identity has been verified.

8. Technical Security Measures

Kriya11 follows the highest industry technical standards to protect your data. Our security infrastructure is on par with the banking sector and is regularly audited by independent third parties.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted
  • Two-Factor Authentication (2FA): An additional layer of security for account login
  • Firewall & DDoS Protection: Prevention of unauthorized access and attacks
  • Real-Time Monitoring: 24/7 security team on active duty
  • Regular Penetration Testing: Annual testing to identify vulnerabilities
  • Data Backup: Encrypted backups are performed daily
  • Access Control: Role-based access control with a least-privilege policy
  • Incident Response Plan: You will be notified within 72 hours in the event of any breach

You also play a role in keeping your account secure — use a strong password, never share it with anyone, and only log in from trusted devices.

9. Protection of Minors' Data

Kriya11 is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and if a minor is found to have registered using false information, the account will be closed and all associated data deleted.

  • Date of birth verification is mandatory at registration
  • KYC documents are requested in cases of suspected activity
  • Immediate account closure upon discovery of a minor's data
  • Deposited funds are returned to the guardian
  • No data belonging to minors is stored

If you believe a minor is using our platform, please [email protected]-to let us know. We will take immediate action.

10. Privacy Policy Updates

Kriya11 reserves the right to update this Privacy Policy as needed. We will notify you by email before making any significant changes. For minor updates, only the date at the top of the page will be revised.

  • At least 14 days' notice will be given before major changes take effect
  • The date of any changes will always be shown at the top of the page
  • Previous versions are available in the archive
  • You will be given the option to close your account if you do not agree to the updated policy
  • Continued use of the platform after any changes constitutes acceptance of the updated policy

We recommend visiting this page regularly to stay up to date with our latest Privacy Policy.

11. Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please get in touch with us. Our data protection team treats every request with the utmost seriousness.

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Response Time: Typically within 24 hours; up to 30 days for complex matters
  • Data Deletion Request: Use "Data Deletion Request" as the subject line in your email
  • Data Correction Request: Write "Data Correction Request" in the email subject line

We take every complaint seriously and work to resolve it promptly. Your privacy is our top priority, and kriya11 is always here for you.

Your data is safe — get started now!

Your privacy is fully protected at kriya11. Create your account with confidence and enjoy gaming in a trusted environment.

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